Frequently Asked Questions

How do your products calm babies and young children?

Calm Bub products support your child's natural need for comfort. Our products are designed to help little bodies and minds feel settled and secure in their environment, using gentle deep pressure input to support regulation and body awareness. This makes everyday moments feel calmer and more manageable for the whole family.
Are your products suitable for sensory-sensitive babies and children?

Yes. Our products are specifically designed with sensory-sensitive children in mind. Calm Bub products offer gentle comfort and non-overstimulating solutions for parents supporting children with sensory processing disorders, anxiety or emotional regulation, while still being perfect for everday use by all babies and children.
Where are you located?

Our head office is located in Queensland, Australia.
How much does shipping cost and how long does delivery take?

Enjoy free shipping on every order delivered within Australia! Most items will arrive within 7 to 10 business days, depending on your location within Australia.
Do you ship internationally?

Currently our products only ship to Australia. For any potential custom international deliveries or further questions, don't hestitate to contact our friendly team.
What is your refund policy?

We want you to love your purchase! That's why we offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. Full information is in our 'Refund Policy’ located in our website footer.
Is my payment information secure and what payment methods do you accept?

Yes, all transactions are processed through encrypted and secure checkout systems to protect your information. We accept all major payment methods (Visa, Mastercard, American Express, and PayPal) making checkout quick and easy.
How do I track my order?

Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device. 
How can I contact customer support?

You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at calmbubco@gmail.com

Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.

Found no answer?

Just reach out to us - we'd love to help!